Refill and cancel, done properly.
Every service shows its refill window and whether it can be cancelled before you pay. When you use either, the result is tracked on the order and settled on your balance automatically.
- Refill windows
- 30 days, 60 days or lifetime
- Refill cost
- Free, always
- Cancel before start
- Full amount back to balance
- Stops part-way
- Undelivered units back to balance
- Where refunds go
- Your Orbismm balance
How long a refill window lasts.
| Window | What it means | Typical services |
|---|---|---|
| 30 days | Drops are refilled for free for 30 days after the order completes. | Followers and likes |
| 60 days | The same, for 60 days. Usually premium lines with lower drop. | Premium followers |
| Lifetime | Refilled as long as the service is offered. | Some views and subscribers |
| No refill | Cheaper, and marked clearly before you order. | Budget services, most views |
Three cases, step by step.
Every service shows its refill window and whether it can be cancelled before you order. When you use them, you can watch each step on the order, and the money side is settled automatically.
Refill a drop
Refill request- 11:40Refill requestedCount 1,786 of 2,000 · 214 dropped
- 11:41Sent to the supplier lineWindow: 30 days · 18 days left
- 13:05RefilledCount back to 2,000
Refills are never charged
Cancel before start
Canceled- 10:31Order placed#58188 · Snapchat followers · 250
- 10:33You cancelledNot started yet
- 10:33Refunded to balanceFull amount, at once
+$1.05 back to your balance
Stops part-way
Partial- 10:40Order placed#58190 · X followers · 1,000
- 14:02Delivery stopped880 of 1,000 delivered
- 14:02Closed as partial120 undelivered units refunded
+$0.37 back to your balance
Illustrative numbers. Refill windows are listed on every service, and services that can’t be cancelled are marked before you pay.
From the panel or through the API.
Open the order and press Request refill, or send the refill action from your own panel. Either way the request shows up on the order within seconds.
POST https://orbismm.com/api/v2
key=$ORBISMM_KEY
action=refill
order=57980
→ { "refill": "8841" }
action=refill_status
refill=8841
→ { "status": "Completed" }What each order status means.
When an order is moved to a backup line or a refill is requested, the status stays the same and the step appears in the order’s timeline.
| Pending | Paid and queued. It is sent to a supplier line within seconds. |
| Processing | Sent to a supplier line and waiting for delivery to start. |
| In progress | Delivery has started. The start count is recorded for later checks. |
| Completed | The full quantity was delivered. |
| Partial | Delivery stopped early. The undelivered units were refunded to your balance. |
| Canceled | Cancelled before start. The full amount was refunded to your balance. |
Refill and cancel questions.
Does Orbismm offer a refill guarantee?
Yes, on services with a refill window. If the count drops within that window, the refill is free. The window is shown on every service before you order.
Can I cancel an order?
Yes, on services marked as cancellable. If the order hasn’t started, the full amount goes back to your balance. If it has, the supplier is asked to stop and the undelivered part comes back once they confirm.
What happens if an order only delivers part of the quantity?
It closes as Partial and the undelivered units are credited to your balance automatically, with a ledger entry.
Can refunds be withdrawn?
No. Refunds go to your Orbismm balance, which you can use for any future order.
What if my followers drop after the refill window?
Then the refill is no longer covered. Pick a service with a longer window, or lifetime refill, when your customer expects the count to stay.
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