A person answers. Every hour, every day.
Tickets and email, answered by people around the clock. We open your order before we reply, so you never have to explain twice.
Reach us the way you prefer.
Tickets
Opened from an order in your panel, so we already see its timeline, supplier line and current count.
Answered by people
[email protected] for anything that needs attachments or isn’t about one order.
Answered by people
Webhooks
Most questions answer themselves: every status change, reroute and refund reaches your server as it happens.
Signed events
Status
Order routing, API, payments and support, with the measured start and reply times behind them.
Updated every hour
What happens after you write to us.
01
You write
A ticket or an email. Include the order ID if you have it.
02
We open your order
Its full timeline, supplier line and current count are on our screen.
03
We fix it
Reroute, refill or refund to balance, whichever the case needs.
04
You get the outcome
A clear reply with what happened and what changed on the order.
Business and Enterprise accounts get a dedicated account manager.
A named person who knows your panel, the services you sell and your volume.
Support questions.
Is Orbismm support really 24/7?
Yes. Tickets and email are answered by people around the clock, including weekends and holidays.
What if my order doesn’t start?
Our router usually moves it to a backup line before you notice. If you write to us, we check the order and tell you exactly what happened.
Where do I open a ticket?
In your panel under Support. Opening it from an order attaches the order, so we see its full history at once. You can also email [email protected].
Join the next generation
Stop babysitting your suppliers. Start selling.
Measured services · automatic rerouting · refunds to balance · support that answers 24/7